Refund policy
At Glowyfy™, we want you to feel confident when shopping with us. If you have a question about your order, product, return, or refund, our customer support team is here to help.
Contact: cletusneikirk838612@outlook.com
1. 30-DAY RETURN POLICY
We accept eligible returns within 30 days of delivery.
To be eligible for a voluntary return, the product must:
- Be returned within 30 days of delivery
- Be unused and in its original condition
- Include the original packaging, accessories, manuals, and components
- Not show signs of damage, misuse, or excessive wear
Certain products may be excluded from voluntary returns where applicable because of hygiene, health, or personal-use considerations, particularly where a sealed product has been opened.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
2. HOW TO REQUEST A RETURN
Before sending a product back, please contact us at:
cletusneikirk838612@outlook.com
Please include:
- Your order number
- Your full name
- The product you wish to return
- The reason for the return
We will review your request and provide return instructions where the return is eligible.
Please do not send a return to an address before receiving return instructions from our support team.
3. RETURN ADDRESS
Approved returns should be sent to the return address provided by Glowyfy™ customer support.
Return Address:
[RETURN ADDRESS]
The return address may vary depending on the fulfillment or return location applicable to your order.
4. RETURN SHIPPING COSTS
For a voluntary return because you changed your mind or no longer want the product, return shipping costs are generally the responsibility of the customer, unless applicable law requires otherwise.
If the product is defective, damaged on arrival, incorrect, or otherwise covered by a mandatory consumer remedy, Glowyfy™ will handle the matter in accordance with applicable law.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or video showing the product and packaging, where appropriate
We may ask for additional information to help us assess the issue.
If the product is confirmed to be defective, damaged, or incorrect, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
6. REFUNDS
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will normally be issued to the original payment method.
Your payment provider or bank may require additional time to process and display the refund.
7. PARTIAL REFUNDS
Where permitted by applicable law, a partial refund may be considered if a returned product has been diminished in value because of handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Mandatory consumer rights remain unaffected.
8. NON-RETURNABLE ITEMS
Where applicable, certain items may not qualify for voluntary returns, including:
- Products that cannot be returned for hygiene or health-protection reasons after their sealed packaging has been opened
- Products damaged through misuse, improper handling, or unauthorized modification
- Gift cards
- Clearly identified final-sale items, where permitted by applicable law
9. ORDER CANCELLATION
If you wish to cancel an order, please contact us as soon as possible at:
cletusneikirk838612@outlook.com
We will try to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.
10. EU/EEA CONSUMER RIGHTS
If you are a consumer in the European Union or European Economic Area, you may have statutory consumer rights in addition to the voluntary return policy described above.
For many online purchases, EU consumers have a 14-day right of withdrawal, subject to applicable exceptions. EU consumers also have statutory rights concerning goods that are defective or not in conformity with the contract.
Nothing in this policy is intended to exclude or reduce mandatory consumer rights.
11. LEGAL GUARANTEE
Where EU consumer law applies, consumers benefit from a minimum two-year legal guarantee for goods, subject to the applicable legal framework and national rules.
This statutory protection is separate from any commercial warranty that Glowyfy™ may voluntarily provide.
12. CONTACT
For all return and refund questions:
Glowyfy™ Customer Support
Email: cletusneikirk838612@outlook.com